SinoStar provides 3 years and 5 years of manufacturer warranty
All SinoStar LED lighting products include a 3-5 years manufacturer warranty for residential, commercial, and industrial use. The customer must report the defect in writing within the warranty period. Warranty starts on the day the product is shipped.
Warranty coverage is for the original purchaser and is non-transferable. We replace any LED lighting product/or part that is proved to be defective in material or workmanship under normal use during the applicable warranty period. Warranty replacements will be made without charge for lamps/parts. Anything replaced under warranty becomes our property of ours and must be returned to us. All lamp/parts replaced under warranty will be considered as part of the original product and the warranty on those parts will expire coincident with the original product warranty.
SinoStar is responsible for the cost of the replacement lamp/part. Furthermore, SinoStar is responsible for shipping charges for the replacement part.
However, the customer is responsible for sending the damaged part back to our facilities by hiring their own shipping company. Thus, the customer is responsible for shipping charges which are associated with returning the damaged part.
SinoStar does not refund "to" shipping charges. The purchaser is responsible for hiring their own shipping company to return the product. Furthermore, the customer is responsible for "to" and "from" shipping costs even in the case of defective "free shipping" items.
Please take pictures and notes of LED lighting defect(s) and email them to [email protected]
This will help us expedite your warranty claim.
Exclusions to this Warranty
Abuse, Neglect, or Misuse
This warranty is automatically void with any misuse of the product or any damage due by accident and/or collision, use in an application for which the product was not designed, unauthorized service, abuse, neglect, incorporation, or use of unsuitable attachments. Unauthorized alteration, installation, or any cause other than defects in material or workmanship of the product is not covered under the warranty.
Any other expense including consequential damages, incidental damages, or incidental expenses, including damage to property is not covered under the warranty.
We disclaim any responsibility for the loss of time or use of the product, transportation, commercial loss, or any other incidental or consequential damage. Any implied warranties are limited to the duration of the written limited warranty.